Window On Life

Can you please just do your job?!

{start routine: venting}
So why is it that some people just won’t do their job? “My goodness do you realize how much time that would take?” Never mind that it would help out your coworkers a great deal, and stop our department from looking like a bumbling group of buffoons to our customers. I mean really, is 2-5 minutes of your time really more valuable than better customer service?

So what pray tell am I babbling about? I was covering the phones while the primary customer service person was on lunch, or break, or something. A customer called and wanted to know about the status of their items that they had sent back. Now the customer was saying “for exchange”, so that definitely got me thinking in one direction. I pulled up their order in our order tracking system, and see that no items have been processed as returned or exchanged. So I pop over to the “History” section where all activities such as returns, exchanges, or credits are automatically recorded, but also where the other customer service reps can leave notes about the order. So essentially, a place where you can tell your fellow agents what actions you may have taken regarding a persons order, in the event that someone other than you has to talk to this customer.
(more…)

March 5th, 2010

Counting Today As A Good Day

That is exactly how I look at today. While it was mostly just like any other day, one of my coworkers came in and shared some good news. And since I had a hand in the good news coming about, it brightened my day, at least for a little while.

Here is the back story. On January 22nd, my coworker shared with my boss that she had lost her Jack Russel Terrier “Nina”. Nina was about 8 years old, so of course the family was quite fond of her, and she was sorely missed. They had been out in the neighborhood looking for Nina and had had no luck. Well, my boss suggested that she bring in a picture of Nina, and then I could scan it and put together a flier for her. So for the first little bit on that Saturday, that is what I was working on. It turned out quite good, so we printed off a few for her to post. When I see her again on the following Thursday, there had been no luck in finding Nina.
(more…)

February 4th, 2010

So, is $9.99 the new normal?

Now I am by no means what you might call a “fashionista”. But, I do seem to buy a lot of clothes, mostly t-shirts, shoes, shorts, and jeans. And I must admit that I have a fairly low level of self control. So, if you offer me a good price on something, I am probably going to be buying way more that that, because I need to get a good deal on shipping. I mean why buy a $9.99 t-shirt, and then spend $8-$10 on shipping?

And now that I have brought up the $9.99 t-shirt, what is up with all the stores selling t-shirts at that price? I saw it the other day when I bought a shirt at ThinkGeek, I mean look at all the shirts for $9.99. But then what did I notice? A lot of other companies are doing the same thing. Ron Jon, Pac Sun (tho only a couple that I could find), and even Jinx. Really, how am I supposed to save any money when they keep throwing these low low prices at me? At this rate, I’ll never make it to PhotoShop World.

January 21st, 2010

Another upgrade to report

Well, I have been working on upgrading my “MySQL” database to version 5 (from 4) on my 1 and 1 hosted server, because the latest version of WordPress required it. This seemed like it was going to be a fairly straightforward task, but it actually turned into a multi-week multi error message endeavor. But, finally it is done, and I have been able to successfully upgrade to WordPress version 2.9.1. Yeah me!

Thank you for indulging me in this ramble about a simple and mundane thing. Now on to real stuff.

January 21st, 2010

Upgrade

Tonight I performed an upgrade on my Windows machine from Vista Basic to Windows7 Home Premium. It took about 2 1/2 hours, and so far everything seems to be going ok. I checked my Guild Wars installation, and it worked. Later I will check out my Fallout 3 install to make sure it is ok. Other than that, nothing else is going on.

January 6th, 2010